Users love that Adit is very user-friendly, making it easy to navigate and manage multiple aspects of their dental practice in one platform.
The integration of VOIP phone systems, appointment confirmations, patient form management, payment solutions, marketing, and analytics in a single solution is highly praised.
Many appreciate the robust analytics and reporting capabilities that help drive business goals and monitor performance in real-time.
Users value the continuous feature updates and improvements that come at no extra cost.
Customer support and training are highlighted as responsive, helpful, and supportive.
Some users report occasional bugs and glitches, though they acknowledge the company usually fixes these after feedback.
Complaints about the user interface for Adit Pay, calling it confusing and hard to navigate.
There are mentions of messaging mistakes, such as patients receiving incorrect appointment reminders or messages.
Some customers find the customer support inconsistent or inadequate, describing it as “cookie-cutter,” disjointed, or not personalized enough.
Cases of poor data synchronization such as delayed updates to patient information (phone numbers, emails) have been raised.
