AdvancedMD

1. Initial Consultation: This phase involves understanding the specific needs and workflows of the medical practice. It includes detailed discussions to tailor the software to the practice's requirements.

2. Data Migration: This step involves transferring existing data from previous systems to AdvancedMD. It ensures that all historical data is accurately moved to the new system.

3. System Configuration: Customizing the software to fit the practice's specific needs. This includes setting up user roles, permissions, and workflows to align with the practice's operations.

4. Training: Comprehensive training is provided to staff through various methods such as online tutorials, webinars, and personalized training sessions. This ensures that all users are proficient in using the software.

5. Go-Live Support: Offering support during the initial phase of using the software to ensure a smooth transition. This includes troubleshooting and addressing any issues that arise during the early stages of implementation.

Duration:

The duration of the implementation process can vary depending on the size and complexity of the practice. Generally, it takes a few weeks to a few months to complete the entire process. The timeline is influenced by factors such as the amount of data to be migrated, the level of customization required, and the availability of staff for training sessions.

• Specialty Templates: AdvancedMD allows users to customize templates to fit their specialty, workflow, and charting preferences. This includes creating optimal workflows to see more patients efficiently and capturing Meaningful Use data without altering templates.

• Custom Work Services: AdvancedMD offers professional services for custom work, including custom EHR templates, clinical summaries, patient engagement templates, and personalized configurations. These services help create streamlined processes within practice workflows and user preferences.

• Custom Bookmark and Configuration: AdvancedMD can build mini-programs to merge data or calculate formulas and perform additional office configurations, such as creating referring provider lists and additional fee schedules.

• Custom Statement Features: Practices can add custom logos, text, and address overlays to patient statements, enhancing the personalization of patient communications.

Setup Fees:

AdvancedMD charges a one-time fee for comprehensive training and configuration, which typically costs around $5,000. This fee includes more than 20 hours of basic one-on-one training, online training courses, and basic custom configuration.

Monthly Subscription Fees:

• Practice Management: $429 per month per provider for unlimited transactions or up to $1.42 per encounter.
• EHR/EMR Software: Bundling practice management and EHR/EMR software costs $729 per month per provider for unlimited transactions or up to $2.18 per encounter.
• Full-Service Revenue Cycle Management: This plan costs 4% to 8% of practice collections.

Add-On Features:

• Telemedicine: $30 per month.
• Patient Engagement: $100 per month.
• Online Scheduling: $50 per month.

AdvancedMD offers comprehensive training options for new users, including:

• Video Training Library: Free unlimited application training available through the Video Training Library on the AdvancedMD Dashboard.
• Personalized Training: One-on-one training sessions to help staff become proficient in using AdvancedMD technologies. Training covers various areas such as charge entry, claims center, payment posting, A/R control center, patient billing, standard reports, patient engagement, and more.
• On-Site and Web-Based Training: Options for on-site training at the practice location, training webinars, and hybrid training combining on-site and web-based sessions.

Support:

AdvancedMD provides multiple support channels, including:

• Phone Support: Toll-free telephone support during standard business hours and emergency after-hours support.
• Online Support: Designated support contacts can submit support questions through an online support form with a target response time of one business day.
• Live Chat: Available during normal business hours for real-time assistance.
• Remote Access Technical Support: Allows a support agent to take control of a user’s device to troubleshoot problems.

• Robust Encryption Protocols: AdvancedMD uses strong encryption to protect data both in transit and at rest, safeguarding patient information from unauthorized access.

• Multi-Factor Authentication (MFA): AdvancedMD offers free MFA or two-factor authentication (2FA) to add an extra layer of security for account login credentials and healthcare data. This can be delivered via SMS, email, or an authenticator app.

• Regular Security Updates: The platform undergoes regular security updates to address vulnerabilities and enhance protection against cyber threats.

• Compliance with Industry Standards: AdvancedMD adheres to ISO 27001 standards and has received Electronic Prescribing for Controlled Substances (EPCS) certification from the Drummond Group, ensuring compliance with U.S. Drug Enforcement Agency (DEA) requirements.

• Risk Management Program: AdvancedMD conducts annual risk assessments to identify and mitigate potential security risks. This includes technical safeguards such as intrusion detection systems, deep packet inspection technologies, and data loss prevention (DLP) technologies.

• Disaster Recovery and Business Continuity: The company performs regular backups of SQL Server data and stores them in Amazon FSx and Amazon S3 Glacier for long-term archiving. This ensures data availability and integrity even in the event of a disaster.

• Access Controls: AdvancedMD implements strict access controls, including role-based permissions and secure login protocols, to limit access to sensitive data.

• HIPAA Compliance: The platform is designed to comply with HIPAA regulations, ensuring that all protected health information (PHI) is handled securely and in accordance with legal requirements.

• Weekly Maintenance and Patching: Scheduled maintenance and patching are conducted once per week within a two-hour window during non-peak hours to minimize business disruption.

• Product Releases: AdvancedMD periodically rolls out major product updates. For example, the 2023 Spring Product Release included 31 updates across EHR, practice management, and patient engagement functions, based on customer feedback and beta testing.

• Real-Time Alerts: Users can subscribe to receive real-time alerts on the health of the platform, ensuring they are immediately informed of any issues or updates.

• Automatic Updates: Due to its cloud-based architecture, updates are deployed automatically, ensuring all users have immediate access to the latest features and improvements without manual intervention.

• Client Data Ownership: Clients are the owners of all data they input into the AdvancedMD system. AdvancedMD may maintain a copy of this data as required by applicable law.

• Data Export: Clients have the ability to export their practice management data from the AdvancedMD application at any time, providing flexibility and peace of mind.

• Data Portability: AdvancedMD supports data portability, allowing clients to transfer their data to other systems if needed. This includes providing data in industry-standard formats to facilitate seamless migration.

• De-Identified Data: AdvancedMD may use and disclose de-identified health information in accordance with HIPAA regulations. The company retains ownership of any de-identified data created from client data.

• Robust Encryption Protocols: AdvancedMD uses strong encryption to protect data both in transit and at rest, safeguarding patient information from unauthorized access.

• Multi-Factor Authentication (MFA): AdvancedMD offers free MFA or two-factor authentication (2FA) to add an extra layer of security for account login credentials and healthcare data. This can be delivered via SMS, email, or an authenticator app.

• Regular Security Updates: The platform undergoes regular security updates to address vulnerabilities and enhance protection against cyber threats.

• Compliance with Industry Standards: AdvancedMD adheres to ISO 27001 standards and has received Electronic Prescribing for Controlled Substances (EPCS) certification from the Drummond Group, ensuring compliance with U.S. Drug Enforcement Agency (DEA) requirements.

• Risk Management Program: AdvancedMD conducts annual risk assessments to identify and mitigate potential security risks. This includes technical safeguards such as intrusion detection systems, deep packet inspection technologies, and data loss prevention (DLP) technologies.

• Disaster Recovery and Business Continuity: The company performs regular backups of SQL Server data and stores them in Amazon FSx and Amazon S3 Glacier for long-term archiving. This ensures data availability and integrity even in the event of a disaster.

• Access Controls: AdvancedMD implements strict access controls, including role-based permissions and secure login protocols, to limit access to sensitive data.

• HIPAA Compliance: The platform is designed to comply with HIPAA regulations, ensuring that all protected health information (PHI) is handled securely and in accordance with legal requirements.

• Weekly Maintenance and Patching: Scheduled maintenance and patching are conducted once per week within a two-hour window during non-peak hours to minimize business disruption.

• Product Releases: AdvancedMD periodically rolls out major product updates. For example, the 2023 Spring Product Release included 31 updates across EHR, practice management, and patient engagement functions, based on customer feedback and beta testing.

• Real-Time Alerts: Users can subscribe to receive real-time alerts on the health of the platform, ensuring they are immediately informed of any issues or updates.

• Automatic Updates: Due to its cloud-based architecture, updates are deployed automatically, ensuring all users have immediate access to the latest features and improvements without manual intervention.

• Client Data Ownership: Clients are the owners of all data they input into the AdvancedMD system. AdvancedMD may maintain a copy of this data as required by applicable law.

• Data Export: Clients have the ability to export their practice management data from the AdvancedMD application at any time, providing flexibility and peace of mind.

• Data Portability: AdvancedMD supports data portability, allowing clients to transfer their data to other systems if needed. This includes providing data in industry-standard formats to facilitate seamless migration.

• De-Identified Data: AdvancedMD may use and disclose de-identified health information in accordance with HIPAA regulations. The company retains ownership of any de-identified data created from client data.