ALVAO Service Desk is a Microsoft 365-integrated IT service management platform designed to streamline support operations and enhance organizational workflows. It centralizes ticketing, incident resolution, change management, and asset tracking within a user-friendly interface that mirrors familiar Microsoft tools. ALVAO automates ticket routing, prioritization, and escalation based on SLA rules, while its AI Assistant—powered by Azure OpenAI—summarizes tickets, detects incident patterns, and recommends solutions. The platform supports seamless integration with Outlook, Teams, Power BI, Azure DevOps, and Power Automate, enabling users to manage tickets directly from their existing workspaces. With customizable workflows, no-code form builders, and real-time dashboards, ALVAO empowers IT teams to reduce manual workloads, improve transparency, and scale support across departments like HR and Facilities. Its flexible deployment options (cloud or on-premises) and compliance features make it ideal for SMBs and mid-market organizations seeking efficient, secure, and scalable ITSM solutions.
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Role-based access controlAutomated escalation rulesCustomizable ticket categoriesApproval workflow automationActive Directory integrationMobile self-service portalMulti-channel access (email, web, phone)Time tracking for ticketsReporting and analytics dashboardsKnowledge base integrationSLA managementAutomated ticket routingIncident managementITIL policy complianceRemote access for IT supportSurveys for customer feedbackCustomizable user interfaceIntegration with Microsoft 365Change management workflowsIT asset trackingEmailOn-Premise - WindowsDesktop - Windows
ALVAO Service Desk
By ALVAO Inc.
