Implementing the Diligent One Platform involves several key steps to ensure a successful deployment:
Engage with Diligent's implementation team to understand your organization's specific governance, risk, and compliance (GRC) requirements.
Assess existing systems and processes to identify areas for improvement.
Customization and Configuration:
Tailor the platform's features to align with your organization's workflows and compliance needs.
Configure user roles, permissions, and access controls to ensure appropriate data security.
Data Integration:
Integrate existing data sources, such as HRIS, ERP, and CRM systems, to centralize information within the platform.
Utilize Diligent's integration capabilities to connect with virtually any data source.
Training and Support:
Provide comprehensive training for users to familiarize them with the platform's functionalities.
Offer ongoing support to address any questions or issues during the transition period.
Testing and Validation:
Conduct thorough testing to ensure all configurations and integrations function as intended.
Validate that the platform meets your organization's GRC objectives and compliance standards.
Go-Live and Monitoring:
Transition to full-scale use of the platform, replacing legacy systems.
Diligent One Platform is designed to be highly customizable to meet specific business needs. Here are several key aspects of its customization capabilities:
Integration with Existing Systems: The platform can connect with virtually any data source, including HRIS, ERP, and CRM systems, allowing for seamless data flow and centralized information management.
Customizable Reporting: Diligent One Platform offers pre-configured, customizable templates and dashboards, enabling organizations to present data in a manner that aligns with their specific requirements and preferences.
Scalability: Whether transitioning from spreadsheets or optimizing an enterprise risk management program, the platform scales to meet the organization's evolving needs.
AI-Powered Analytics: The platform provides AI-powered risk data and analytics, which can be tailored to focus on areas most pertinent to the organization's strategic objectives.
These features ensure that the Diligent One Platform can be effectively customized to fit the unique governance, risk, and compliance requirements of various organizations.
Diligent offers comprehensive training and support to ensure new users effectively utilize the Diligent One Platform:
Training Resources:
Diligent Academy: An online learning platform providing a variety of courses tailored to different user levels, from beginners to advanced users. These courses cover various aspects of the Diligent One Platform, enabling users to learn at their own pace.
Diligent Connect: A community platform where users can access forums to connect with other Diligent users, participate in training courses, and find help documentation. This resource fosters a collaborative learning environment.
Board Education & Certification: Diligent partners with industry experts to offer cutting-edge curricula on topics such as AI, cybersecurity, governance, and risk. These programs are designed to enhance the skills and knowledge of board members.
Support Services:
24/7 Customer Support: Diligent's customer service team operates around the clock, 365 days a year, to provide award-winning support. Users can contact support via phone or email for assistance with any issues or questions.
Help Center: The Diligent One Platform Help Center offers user guides, getting started information, tutorials, and administrator guidance to assist users in navigating the platform effectively.
Status Page: For real-time updates on platform performance and any ongoing issues, users can refer to Diligent's status page.
These resources are designed to ensure that new users receive the necessary training and support to maximize the benefits of the Diligent One Platform.
Diligent One Platform implements robust security measures to protect data and ensure compliance with industry standards. Key security features include:
Adherence to NIST Cybersecurity Framework: Diligent's security program is governed based on the NIST Cybersecurity Framework, ensuring a comprehensive approach to managing cybersecurity risks.
ISO/IEC 27001 Compliance: The platform follows ISO/IEC 27001 standards to keep information assets secure, demonstrating a commitment to international information security management practices.
FedRAMP-Moderate and DoD IL5 Authorization: Diligent One Platform meets critical federal mandates, such as OMB A-123, FISMA, and Government Auditing Standards, through an evidence-based approach. This compliance ensures the platform's suitability for federal government use.
Continuous Monitoring and Automated Analyses: The platform delivers automated analyses of virtually any data and provides continuous monitoring of identified areas of risk, allowing organizations to reduce manual work and build actionable insights.
Integration with Leading Third-Party Data Providers: Diligent One Platform integrates with over 100 leading third-party data providers, ensuring secure and reliable data exchange.
These measures collectively ensure that Diligent One Platform maintains a high standard of data security, protecting sensitive information and supporting compliance requirements
Diligent One Platform prioritizes data security and user control, ensuring that clients retain ownership of their data and have the ability to manage it effectively. Key aspects of their data ownership and portability policies include:
Data Ownership: Clients maintain full ownership of their data within the platform. Diligent does not claim ownership over client data, ensuring that all information remains under the client's control.
Data Portability: The platform supports data portability, allowing clients to export their data as needed. This feature ensures that clients can retrieve and transfer their data in a usable format, facilitating seamless transitions or integrations with other systems.
Diligent One Platform's contract renewal and cancellation policies are outlined in their General Terms and Conditions. Key points include:
Automatic Renewal: After the initial term, the agreement automatically renews for additional one-year terms unless either party provides written notice of non-renewal at least 30 days before the current term expires.
Price Adjustments: For each renewal term, pricing increases by 5% over the previous year's pricing. Diligent may implement higher price increases by notifying the client at least 60 days before the renewal term begins.
Termination Rights: Either party can terminate the agreement if the other materially breaches the agreement and fails to cure the breach within 30 days after receiving written notice. Immediate termination is possible if the other party becomes insolvent, makes an assignment for the benefit of creditors, or ceases to do business.
Diligent One Platform adheres to several compliance standards to ensure data security and regulatory adherence:
ISO/IEC 27001: The platform complies with ISO/IEC 27001, an international standard for information security management systems, demonstrating a commitment to managing sensitive company information securely.
FedRAMP-Moderate and DoD IL5 Authorization: Diligent One Platform meets critical federal mandates, such as OMB A-123, FISMA, and Government Auditing Standards, through an evidence-based approach. This compliance ensures the platform's suitability for federal government use.
NIST Cybersecurity Framework: The platform's security program is governed based on the NIST Cybersecurity Framework, ensuring a comprehensive approach to managing cybersecurity risks.
PCI DSS Compliance: Diligent One Platform adheres to the Payment Card Industry Data Security Standard (PCI DSS), ensuring secure handling of payment card information.
SOC 2 Type II Compliance: The platform undergoes SOC 2 Type II audits, assessing controls relevant to security, availability, processing integrity, confidentiality, and privacy.
Diligent One Platform
By Diligent Corporation
