Outstanding Customer Support: Many users praise the customer service team for being responsive, knowledgeable, and genuinely helpful throughout onboarding and ongoing use.
Effective Onboarding Experience: Clients frequently mention that the onboarding specialists provide step-by-step guidance, making the initial setup process smooth and less overwhelming.
Comprehensive All-in-One Platform: Users appreciate having everything they need—client management, scheduling, payments, workout programming, and more—integrated into a single platform.
Highly Customizable Branding: Businesses value the ability to fully customize their web portal and mobile apps with their own branding, which enhances professionalism and client trust.
Automations and Integrations: The platform’s automations and integrations streamline business operations, saving time and reducing manual work for staff.
Great Value for Money: Many clients feel the pricing is competitive, especially considering the breadth of features and support included.
Seamless Workflow for Fitness Businesses: Users find the integration of workout creation, client management, and progress tracking to be efficient and effective for both in-person and online/hybrid business models.
Professional Look and Feel: The custom-branded app and web portal give businesses a polished, professional appearance that helps them stand out in the market.
Platform Supports Growth: Businesses report that the platform easily scales as they grow, supporting additional users, locations, and services without major issues.
Community Building Tools: Features for group challenges, online communities, and client engagement are highlighted as valuable for fostering a sense of community among clients.
Frequent Updates and User Feedback: Users appreciate that Exercise.com regularly releases new features and improvements, often based on direct user feedback.
Robust Fitness Tracking: The platform’s fitness tracking and progress assessment tools are considered reliable and useful for both trainers and clients.
Steep Learning Curve: Some users find the platform initially overwhelming due to its wide range of features, requiring time and effort to master.
Website and Portal Usability Issues: Several reviewers mention that the website can be confusing, poorly designed, or sometimes contains outdated or unclear information.
Limited Advanced Features: Users seeking specialized tools, such as advanced sports performance analytics or comprehensive nutrition automation, may find the platform lacking in these areas.
Video Upload and Server Issues: There are occasional complaints about video uploads being slow or problematic, as well as intermittent server speed issues.
Reporting and Analytics Limitations: Some users feel that the reporting and analytics capabilities are not as robust or customizable as those offered by certain competitors.
Non-Intuitive Interface: The interface and workflow can feel scattered or unintuitive, particularly for new staff members who are not familiar with the system.
Support Response Delays: A few users note that it can be difficult to schedule quick support calls during busy periods.
Lack of Certain Integrations: Direct integration with some platforms (such as Wix) is not available, which can be a drawback for businesses using those systems.
