An extensive open-source ITSM program called GLPI (Gestionnaire Libre de Parc Informatique) was created to assist businesses in effectively managing their IT support and infrastructure. GLPI, which is created and maintained by Teclib, provides a robust set of tools that integrate Helpdesk, Asset Management, Project Management, CMDB (Configuration Management Database), and more—all on a single, cohesive platform. Around the world, public organisations, private businesses, and IT departments all use it extensively to improve service delivery and streamline IT operations. At its core, GLPI is built to provide full visibility and control over IT assets and services. It allows users to track hardware and software inventory, manage incidents and service requests, monitor changes and problems, and automate workflows. The Helpdesk module is particularly robust, enabling support teams to handle tickets, define SLAs, and maintain a high level of customer satisfaction. Meanwhile, the CMDB functionality links assets to incidents and changes, offering a 360-degree view of the IT environment. This integration ensures that every component of the IT infrastructure is accounted for and managed effectively. Advanced features like user database administration, contract and supplier management, and financial tracking are also supported by GLPI. Organisations can tailor the platform to meet their unique requirements thanks to its extensive plugin ecosystem and modular architecture. GLPI offers enterprises of all sizes flexibility and scalability, whether it is implemented on-site or accessed through the cloud. For businesses looking for a managed solution, the cloud version, called GLPI Network Cloud, is a desirable choice because it offers expert support, frequent updates, backups, and unique plugins.
The fact that GLPI is open-source distinguishes it from its rivals and encourages a thriving user and contributor community that constantly improves the program. With no vendor lock-in or restrictive licensing, GLPI gives businesses total control over their data and processes, in contrast to many proprietary ITSM tools. It is an appealing option for businesses looking for an integrated, affordable, and future-proof solution for IT asset and service management because of its extensive feature set, scalability, and adaptability.
Seller
Teclib
HQ Location
Paris, France
Company Website
https://glpi-project.org/
Contact
+33 179970278
Year Founded
2015
Open Source
Cloud & On-Premise Deployment
Mobile Access
Customizable Dashboards & Reports
Plugin Ecosystem
AI Integration
Multilingual Support
User Management
$ 19
Per User Per Month
$ 100
Per User Per Month
$ 300
Per User Per Month
$ 1000
Per User Per Month
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How is GLPI in terms of value for money?
for my 10000 people companyHow is GLPI in terms of ease of use?
for my 10000 people companyEnglish
Where does GLPI have offices in the GCC?
Not available.
Who are GLPI customers in the Middle East?
Not available.
What is the GLPI local address?
Not available.
Is the GLPI Platform available in Arabic?
The GLPI platform is available in Arabic.
Does the GLPI platform use AI? And where?
GLPI has integrated artificial intelligence into its platform through a dedicated plugin called GLPI-AI. This plugin is part of the GLPI Network offering and is available to users with a subscription (Basic, Standard, or Advanced) or those using GLPI Cloud instances.
The primary function of GLPI-AI is to summarize ticket timelines using the OpenAI API. When a support ticket accumulates multiple updates, tasks, and interactions, GLPI-AI can generate a concise summary that highlights the main steps taken, tasks completed or pending, and even the customer's sentiment in some cases. This feature helps support agents quickly understand the context and history of a ticket without having to read through every entry manually.
What AI does GLPI use, ChatGPT, etc.?
GLPI uses OpenAI's language models to power its AI capabilities through the GLPI-AI plugin.
Is GLPI a Web3 company?
No.
Are there any Web3 components in GLPI?
No.
