Nixxis Contact Suite is a comprehensive call center software solution designed to cater to the needs of enterprises and startups. It offers a wide range of features including blended call center capabilities, call recording, call scripting, campaign management, escalation management, and interactive voice response (IVR). The software supports both inbound and outbound call centers with advanced functionalities like predictive and progressive dialers, manual dialers, and queue management. Additionally, it provides real-time chat, intelligent contact distribution, and seamless integration with CRM systems. The platform is designed to enhance agent productivity and customer satisfaction through its intuitive interface and advanced features, making it a versatile tool for managing customer interactions across multiple channels such as phone, email, chat, SMS, and social media.
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Workforce managementAnalyzes and reportsAI and chatbotOmnichannel managementOutbound callsInbound callsVoice, chat, and email managementSingle interface for all channelsAutomatic file retrievalDigital channel support (SMS, WhatsApp, social networks)Automatic file retrieval1 2 • Click-to-call functionalityIntegrated scripterReal-time consultation of key indicatorsReal-time monitoring of queue statusCustomizable animated dashboardsDouble listening system for quality controlAccess to agents' screens for supervisionLive chat with advisorsRecording and storage of agent/customer conversationsAdvanced conversation search systemReplay with integrated rating systemSpeech-to-text transcription of conversationsLarge library of standard reportsCustom report creationExport in multiple formats (Word, Excel, PDF, CSV, etc.)Automated export of statistical reportsUser, team, campaign, and queue managementMulti-activity campaignsAutomation of customer journey (IVR, overflow strategy)Advanced callback rulesPowerful dialer with 10 dialing modesIntelligent contact distributionCompliance with French legislation for outbound callingAI-powered sentiment analysisAutomatic conversation summarizationEmailHelp DeskFAQsForumOn-Premise - WindowsOn-Premise - LinuxCloud, SaaS, Web-BasedDesktop - Mac
Nixxis Contact Suite
By Nixxis
