Okomo implementation process:
Pre-Implementation Planning
Establish goals and objectives for using Okomo.
Assess current systems and identify integration points.
Integration
Embedding the Widget: The core of the implementation involves embedding the Okomo widget into various customer touchpoints such as websites, newsletters, email signatures, social media, QR codes, and local points of sale (POS).
HTML Code: This is typically done by adding a single line of HTML code to the desired platforms.
Customization: Customize the widget design, availability, filters, and communication channels through the admin portal.
Setup and Configuration
Admin Portal Access: Gain access to the admin portal to manage settings.
Expert Portal Setup: Set up expert profiles in the expert portal for team members who will interact with customers.
Training and Support
Training: Provide training for team members to ensure they are comfortable using the new system.
Support: Okomo offers comprehensive support to assist with the roll-out and integration process.
Data Security and Compliance
Ensure that the implementation complies with GDPR and other data protection regulations to secure customer interactions and data.
Testing and Evaluation
Testing: Conduct thorough testing to ensure the widget functions correctly across all platforms.
Evaluation: Monitor performance and gather feedback to make necessary adjustments.
Integration and Customization: The initial integration and customization can be completed within a few hours. Embedding the widget and making basic customizations typically takes about 5 minutes.
Okomo customization process:
Integration with Multiple Platforms: Okomo can be embedded into various customer touchpoints such as websites, newsletters, email signatures, social media, QR codes, and local points of sale (POS). The integration process is straightforward, involving a single line of HTML code, making it easy to implement and customize.
Customizable Widget Design: The Okomo widget can be customized to harmonize with the design of your website, ensuring a seamless look and feel. Businesses can adjust the widget's design, availability, filters, and communication channels through the admin portal.
Personalized Expert Profiles: The software allows the creation of individual expert profiles (digital business cards) that customers can access directly from links on social media, email signatures, or Google Business profiles.These profiles enable live interactions via chat, audio call, or video call, providing a personal touch to online customer service.
Filter and Category Definitions: Businesses can define their filters and categories, allowing visitors to quickly find the right contact person or expert. This feature enhances the user experience by making it easier for customers to connect with the appropriate advisor or service representative.
Proactive Customer Engagement: Okomo supports proactive customer engagement through features like Video Stories, which allow businesses to create short videos demonstrating products and services. This helps in encouraging spontaneous purchases and maximizing up- and cross-selling potential.
Mobile Accessibility: The native Okomo app allows experts to advise customers on the go, making it possible to provide live product demonstrations from mobile devices. This flexibility ensures that businesses can maintain a high level of customer service regardless of location.
Real-Time Product Demonstrations: Okomo facilitates real-time product demonstrations and consultations, transforming online sales channels into virtual showrooms. This capability is particularly beneficial for businesses selling complex or high-value products, as it helps in effectively presenting products and influencing purchase decisions.
Comprehensive Support and Training: Okomo offers personal service and support throughout the implementation process, ensuring that businesses can effectively utilize the software for live customer interactions. Training is provided to help teams become proficient in using the platform.
Onboarding and Training:
Initial Setup Assistance: Okomo offers guidance during the initial setup to help businesses integrate the widget into their platforms seamlessly.
Training Programs: Training is provided to help teams become proficient in using the platform. This includes understanding how to customize the widget, set up expert profiles, and manage customer interactions.
Customer Success Team:
Dedicated Support: A Customer Success Expert is available to assist with onboarding, training, and discovering new features and use cases. They ensure customers stay delighted with the Okomo experience by answering questions and providing ongoing support.
Technical Support:
Technical Presales Support: Okomo employs Technical Presales Support Experts to assist customers and teams with technical aspects of the software, ensuring smooth integration and usage.
Personal Service and Support:
Continuous Assistance: Okomo emphasizes personal service and support throughout the implementation process, helping with roll-out, integration, and internal change management.
Proactive Engagement: The support team helps businesses maximize their use of the platform by providing proactive advice and assistance.
User-Friendly Resources:
Documentation and Guides: Comprehensive documentation and guides are available to help users understand and utilize all features of the software.
Interactive Demos: Live demonstrations and interactive sessions can be arranged to showcase how to use the platform effectively.
Feedback and Improvement:
Okomo security measures:
End-to-End Encryption: All video and audio calls are end-to-end encrypted, ensuring that communications are secure and cannot be intercepted by unauthorized parties.
GDPR Compliance: Okomo is fully compliant with the General Data Protection Regulation (GDPR), which mandates strict data protection and privacy standards for handling personal data. The software includes features to ensure that all data processing activities meet GDPR requirements, such as obtaining user consent and providing data subjects with rights to access, rectify, and delete their data.
Data Protection Management: Okomo has a robust data protection management system in place, which includes regular audits and support for high-risk IT approval processes. The company employs GDPR experts to assist with risk compliance and data security issues, ensuring that all practices align with the highest security standards.
Swiss Data Centers: Data is stored in Swiss data centers, known for their stringent data protection laws and high security standards.
Regular Policy Updates: Okomo regularly updates its privacy policies and terms of use to reflect changes in data protection laws and best practices. Users are notified of significant changes and are encouraged to review and accept the updated policies.
Data Processing Agreement (DPA): Okomo offers a Data Processing Agreement (DPA) to formalize the responsibilities and obligations related to data processing, ensuring compliance with legal requirements.
Secure Data Handling: Personal data collected through forms, emails, and other interactions are processed securely and only for the intended purposes. Data is deleted once it is no longer needed for the purpose it was collected.
Okomo updates:
Regular Updates: Okomo continuously develops and enhances its software based on customer feedback and evolving needs. Updates are released regularly to introduce new features, improvements, and security patches.
Annual Recap and Roadmap: At the end of each year, Okomo provides a recap of the past year's achievements and outlines the roadmap for the upcoming year. This includes planned integrations, new features, and user interface improvements.
Proactive Communication: Okomo keeps its users informed about updates through various channels, including their blog and direct communications. This ensures that users are aware of new features and improvements as they are rolled out.
Customer-Centric Development: The development of Okomo's software is heavily influenced by customer feedback and needs. This customer-centric approach ensures that updates are relevant and beneficial to users.
Security and Compliance: Updates related to security and compliance are prioritized to ensure that the software remains secure and compliant with regulations such as GDPR. These updates are managed meticulously to maintain high standards of data protection.
Customer Data Rights: Customers retain all rights, title, and interest in their data. This means that the data provided to Okomo by the customer remains the property of the customer.. Okomo processes personal data in accordance with data protection laws, ensuring responsible handling and compliance with legal requirements.
Usage Rights: Customers grant Okomo a non-exclusive, worldwide, royalty-free right to use, copy, store, transmit, modify, create derivative works from, and display the customer data, but only to the extent necessary to provide the services to the customer. This right expires when the customer deletes the data.
Storage:Okomo does not offer an archiving service but agrees not to delete customer data before the end of the customer's license term unless it contradicts the agreement, acceptable use policy (AUP), or applicable law.
Right to Data Portability: In line with GDPR Article 20, users have the right to receive their personal data in a structured, commonly used, and machine-readable format. This facilitates the transfer of personal data from one service provider to another without hindrance. Users can request that their personal data be transmitted directly from one controller to another where technically feasible, ensuring seamless data portability.
GDPR Compliance: Okomo is fully compliant with the General Data Protection Regulation (GDPR), which includes provisions for data portability and user rights regarding their personal data. The software ensures end-to-end encryption of communications and stores data in secure Swiss data centers, further enhancing data security and compliance.
Data Processing Agreement (DPA): Okomo provides a Data Processing Agreement (DPA) to formalize the responsibilities and obligations related to data processing, ensuring compliance with legal requirements.
Revocation of Consent: Users can revoke their consent to the storage and processing of their personal data at any time, ensuring they maintain control over their information.
Flexible Subscription Model: Okomo uses a subscription-based model that allows for adjustments as business needs change. The platform is designed to accommodate different business sizes, offering easy scaling and customization options.
Customizable Plans: Businesses can customize their subscription plans, suggesting some flexibility in scaling services up or down. The ability to adjust subscriptions implies that organizations can modify their usage as needed.
Pricing Structure: Okomo's pricing is not publicly listed and appears to be customized based on specific business requirements. They offer personalized quotes, indicating that pricing and terms can be tailored to individual organizational needs.
Ease of Implementation: The platform is designed for quick and easy integration, which could facilitate scaling up services rapidly when required.
Contract Terms: Contracts may include provisions for automatic renewal unless explicitly canceled by the user. Okomo reserves the right to amend terms and conditions, which could potentially affect scaling options.
User Management: The ability to reassign licenses between users suggests some flexibility in managing the number of users as organizational needs change.
Contract Renewal
Automatic Renewal: Contracts may include provisions for automatic renewal unless explicitly canceled by the user. This means that the service will continue to be provided and billed according to the agreed terms unless the user takes action to terminate the contract.
Notification of Changes: OKOMO reserves the right to amend the terms and conditions at any time without prior notice. Users are bound by the revised terms if they continue to use the service after changes are made.
Contract Cancellation
User-Initiated Cancellation: Users can cancel their contracts by notifying OKOMO. The specific process for cancellation, including any required notice period, should be detailed in the service agreement.
Indemnification: Users agree to indemnify and hold harmless OKOMO and its affiliates from any liability, loss, claim, and expense related to the violation of the terms and conditions.
Limitation of Liability: OKOMO limits its liability to the fullest extent permitted by applicable law, meaning they are not liable for any indirect, consequential, exemplary, incidental, special, or punitive damages.
Governing Law: The terms and conditions, including those related to contract renewal and cancellation, are governed by and construed in accordance with the laws of India.
Additional Considerations Changes to Terms: OKOMO can amend the terms and conditions at any time without prior notice. Users agree to be bound by the revised terms if they continue to use the service after changes are made.
GDPR (General Data Protection Regulation) Compliance: Okomo is fully compliant with GDPR requirements, ensuring adherence to strict data protection and privacy regulations for handling personal data of EU citizens .
End-to-End Encryption: Okomo uses end-to-end encryption for video and audio calls, including group calls, to ensure the highest level of data security.
Data Storage in Switzerland: Okomo stores data in Swiss data centers, known for their stringent data protection laws and high security standards.
Data Protection Management: The company has a robust data protection management system in place, including regular audits and support for high-risk IT approval processes.
Risk Compliance: Okomo meets risk compliance criteria, which is crucial for businesses subject to strict data protection guidelines.
Data Processing Agreement (DPA): Okomo offers a Data Processing Agreement to formalize responsibilities and obligations related to data processing, ensuring compliance with legal requirements.
Secure Data Handling: Personal data collected through forms, emails, and other interactions are processed securely and only for intended purposes.
