OnRes
By OnRes Systems Inc
Ease of Use: Users frequently describe OnRes as "very user-friendly," praising both guest-facing and back-office interfaces for their simplicity and clarity.
Customer Service: Many users highlight prompt, friendly, and highly accessible support, often mentioning fast problem resolution and personalized attention from the OnRes team.
Integration & Reliability: The platform’s smooth integration with PMS, websites, and OTAs (like Booking.com and Expedia), plus reliable inventory management, is cited as a major benefit.
Reservation Increases: Multiple clients report a significant boost in direct and online reservations after switching to OnRes.
Custom Features: Some reviews note that OnRes built or tailored features to client requests, and continuous product improvements are appreciated.
No Major Downtime: While rare, brief downtime for new feature deployment is quickly resolved and well-communicated.
Feature Tweaks: Some users wish for better promo setup, calendar views (e.g., seeing 30 days at a glance), or more landing page customization.
Small Technical Issues: Occasional minor glitches, like dashboard preferences or initial conflicts with certain OTAs during setup, are reported but are quickly fixed by support.
Extra Features Not Always Needed: Some users don’t use new dashboard or extra modules, though these additions generally don’t detract from overall usability.
Support Access: Rare feedback mentions it could be easier to get help directly via the website, though direct phone/email support is strong
