The typical implementation process for Perception Point software involves the following steps:
Initial Consultation and Requirements Gathering: Understand the specific security needs of the organization.
Configuration and Customization: Tailor the software to match the organization's environment, including integration with email, cloud storage, or endpoints.
Deployment: Install and deploy the software within the company's IT infrastructure, often through cloud or on-premises setups.
Testing and Fine-Tuning: Run security assessments and adjust configurations.
Training and Support: Provide training for IT teams on how to use the platform effectively.
The process typically takes a few days to several weeks, depending on the complexity of the organization’s infrastructure.
here are the data points I can provide about Perception Point's customization capabilities:
Customized reports: Perception Point offers the ability to export customized reports with hundreds of data points collected automatically by the system.
Tailored deployment: The emphasis on rapid deployment suggests that the implementation process can be tailored to specific organizational needs.
Customized enterprise browsers: Perception Point offers advanced browser security with customized enterprise browsers, indicating a level of customization for specific business requirements.
Multi-layer scanning: The platform uses multi-layer scanning, which could potentially be adjusted to fit specific security needs of different businesses.
AI-based inspection: The use of AI-based inspection suggests that the system can adapt and learn from an organization's specific threat landscape.
Flexible data export: Users have the discretion to export any set of data from the system, allowing for customized analysis and reporting.
Perception Point's pricing structure includes several components, but it generally does not have additional costs beyond the standard licensing fees. Here are the details regarding setup fees, maintenance, and support charges:
Setup Fees: There are no setup fees for Perception Point Advanced Threat Protection. The solution is designed to be deployed quickly and easily, often within minutes, without requiring changes to the existing infrastructure.
Maintenance and Support Charges: Perception Point provides comprehensive support and maintenance services as part of its offering. The standard support includes error corrections, software and documentation updates, and logging of support requests. These services are included in the standard licensing fees, and there are no additional charges for these services.
Incident Response and Managed Services: Perception Point includes a fully managed Incident Response service, which is part of the standard offering and does not incur additional costs. This service helps manage and respond to incidents, reducing the burden on the customer's SOC team.
Additional Costs: While the standard license covers most features, there may be additional costs for specific advanced features or options designated as new products by Perception Point. However, these are not typically part of the standard support and maintenance services.
Overall, Perception Point's pricing is considered fair and competitive, with no hidden or additional costs beyond the standard licensing fees.
Security Awareness Training: Perception Point has launched a security awareness training program powered by DCOYA, integrated into their Advanced Email Security solution. This program focuses on behavior-centric training to counter advanced social engineering attacks. It includes organization-specific training simulations, end-user reporting tools, and advanced automation and performance analytics to tailor the training to each employee's needs.
User Education and Training Resources: Perception Point provides extensive educational resources and training to empower employees to recognize and avoid cyber threats such as phishing and Business Email Compromise (BEC) scams.
Multi-Layered Security Platform: The platform employs a multi-layered approach to detect and prevent various cyber threats, including phishing, malware, spam, and BEC attacks. It uses AI-powered analysis, real-time threat intelligence, and advanced threat detection technologies such as Content Disarm and Reconstruction (CDR) and URL filtering and scanning.
Advanced Browser Security: Perception Point's Advanced Browser Security includes browser-centric Data Loss Prevention (DLP) capabilities, such as clipboard controls, printing controls, configurable download/upload restrictions, and user activity monitoring. These measures help safeguard corporate assets from loss, misuse, and unauthorized access.
Regular Updates: Perception Point provides updates for bug fixes and maintenance to all customers. These updates do not include new products or options that may incur additional fees.
Release Management: Updates are managed through a structured process. For example, Network Perception (a related entity) follows a quarterly release schedule for release candidates, which undergo full QA processes before being rolled out as general releases. This ensures that any critical issues are resolved before the updates are made widely available.
Data Ownership: Perception Point's policy on data ownership is clearly outlined in their End User License Agreement (EULA). According to the agreement, Perception Point or its licensors own all rights, title, and interest in and to the Solution, including all data, computer code, user interface, design, and structure, as well as all modifications, enhancements, and derivatives thereof. However, the customer retains ownership of all data that they provide or that Perception Point receives from the customer, which is processed by or through the Solution. This includes all traffic sent or received by the customer, backup files, and other electronic files processed by the Solution as part of the services provided by Perception Point.
Subscription and Licensing Plans: The fees for Perception Point's services are set forth in the Order Form and are based on the subscription and licensing plans chosen by the customer. These fees are non-refundable, and all payments are exclusive of charges, taxes, and levies.
Usage and Fees Adjustment: Customers are required to update Perception Point if their usage of the services exceeds the usage specified in the Order Form. If the customer's usage exceeds the ordered services by more than 15%, Perception Point may increase the fees accordingly.
Scalability: Perception Point's solutions are designed to be highly scalable, allowing them to handle high volumes of emails and other data without any issues. Users have reported that the solution can scale effectively even when dealing with a large number of clients and mailboxes.
Contract Renewal: Automatic Renewal: Perception Point's contracts typically include provisions for automatic renewal. This means that unless specified otherwise in the relevant order, the subscription will automatically renew for successive periods of equivalent length to the initial subscription period.
Notification of Renewal: The renewal process often begins with one party notifying the other of the contract’s upcoming expiration. This notification serves as a trigger, alerting both parties to the need for renewal.
Evaluation and Negotiation: Upon receiving the renewal notification, both parties should review the terms and conditions of the current contract. This step allows for an understanding of what needs to be carried over into the renewed agreement and what changes are desired. Negotiation may be required to address changes in the terms of the contract, such as pricing, payment schedules, or service levels.
Finalization and Execution: Once both parties agree on the terms, the renewed contract is drafted, including all updated provisions and any new terms or conditions. Both parties then sign the renewed contract, officially acknowledging their consent to the new terms.
Contract Cancellation: Termination for Convenience: Either party may terminate the subscription for convenience by providing the other with written notice of not less than thirty (30) days prior to the expiration of the current subscription period or the then-current renewal period.
Termination for Breach: If either party breaches any material term of the agreement and fails to cure such breach within a specified period (usually 30 days) after receiving written notice from the other party, the non-breaching party may terminate the agreement.
Effect of Termination: Upon termination, the customer must cease all use of the solution and return or destroy all copies of the software and documentation. Perception Point will also cease providing any services and support to the customer.
Refunds: In the event of termination, Perception Point may provide a refund for any amounts paid in advance that relate to services not yet provided as of the termination date. This is typically applicable if Perception Point terminates the agreement for reasons other than the customer's breach.
Additional Considerations: Assignment and Transfer: Customers cannot assign or transfer their rights or obligations under the agreement without Perception Point’s prior written consent, except in cases of mergers, restructuring, or sale of all or substantially all of the customer's assets.
SOC 2 Compliance: Perception Point has achieved SOC 2 compliance, which is an auditing procedure that ensures their services meet standards for security, availability, processing integrity, confidentiality, and privacy. This demonstrates their commitment to maintaining robust security controls and safeguarding customer data.
GDPR Compliance: Perception Point processes personal data in compliance with the General Data Protection Regulation (GDPR). Their privacy policy and data protection agreement outline measures to protect personal data in line with GDPR requirements like data portability and individual rights.
Microsoft 365 Certification: A LinkedIn post mentions that Perception Point holds the Microsoft 365 Security Certification, indicating their solutions meet Microsoft's security and compliance requirements for protecting Microsoft 365 environments.
Salesforce Security Review: Perception Point's Advanced Threat Protection for Salesforce CRM has undergone and passed Salesforce's strict security assessments to be listed on the Salesforce AppExchange. This involves a review of their security controls and data handling practices.
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