Users appreciate the software's accessibility, manageability, and great features, including good upgrades over time
The implementation and user training are described as very good and easy to follow, contributing to a great experience with the staff
It is praised for being very easy to use, with a user-friendly interface that even managers who are not internet savvy find approachable
Performance Pro is noted for streamlining the performance management and review process by offering a web-based solution that eliminates the need for paper documents, making the process more efficient and effective
The software is highly customizable without incurring extra fees for changes, allowing users to tailor performance reviews and forms to their needs
Customer service is frequently highlighted as phenomenal, knowledgeable, courteous, and responsive, often solving issues promptly without long waits
Some users find the software's format and navigation confusing or a bit complicated, especially for average users or those less familiar with computers
The system can be slow to load at times, which affects user experience
The graphical interface is considered tiresome by some users, and video tutorials are seen as insufficient or not comprehensive
Certain features, like global customization of appraisal cycles or date sets, are limited, requiring manual changes for each appraisal
Some users mention that the mandatory comment sections should be optional to improve flexibility
