Projectworks
By Spiderworks Limited
Ease of Use and Implementation: Users frequently mention that Projectworks is easy to set up and intuitive to use, reducing onboarding time and administrative overhead.
Support and Responsiveness: The customer support team is highly praised for being responsive, helpful, and open to feedback and custom requests. Many users felt their suggestions were heard and even implemented quickly.
Comprehensive Functionality: Projectworks successfully centralizes project tracking, timesheets, invoicing, resourcing, and reporting in one tool, replacing multiple platforms and improving workflow efficiency.
Forecasting and Reporting: The forecasting and live reporting features are valued for offering proactive insights into potential project issues and resource needs, helping firms make informed decisions.
Users appreciate customization options, and early customers note substantial influence over product direction. The open API is seen as a valuable workaround for filling feature gaps.
Consistent Updates: Regular product updates are observed as a sign of ongoing improvement, keeping the platform current and feature-rich.
Resourcing and Time Management: The resourcing tools and time management functionalities are called out for their accuracy and ease of use, with high user compliance rates.
Feature Gaps and Workarounds: Some users note that not all features are fully developed, requiring creative workarounds for specific business processes. There is also a desire for deeper connectivity between certain modules (e.g., scheduling and resourcing)
Integration Issues: Limitations exist with integrations, such as incomplete Xero or MYOB AO support, and requests for improved data flow with platforms like Azure DevOps.
Custom Reports Complexity: The custom report functionality is described as complex and could benefit from simplification for less technical users.
Occasional Tediousness and Interface Issues: Some reviewers describe aspects of the software as not always intuitive, with certain tasks feeling clunky or requiring more steps than necessary. Repeated error pages with rapid updates were also mentioned.
