ProShop

1. Introductory Meeting: The process begins with an introductory meeting where the ProShop team gets to know the client's business, its needs, and its culture. This step is crucial for understanding whether ProShop is the right fit for the client.

2. Configuration: During this phase, the system is configured to handle the unique business needs of the client. This involves setting up the various modules and features of ProShop to align with the client's operational requirements.

3. Training: ProShop offers extensive training options, including remote, screen-based, and on-site training. Training sessions are designed to ensure that all users are comfortable with the system and can use it effectively. Training can be conducted through webinars, video tutorials, and live online sessions.

4. Data Migration: This step involves migrating data from the client's existing systems to ProShop. The ProShop team assists with this process to ensure a smooth transition.

5. Go-Live: Once the system is configured and users are trained, the client transitions to the live environment. ProShop provides ongoing support during this phase to address any issues that may arise.

1. Modular Architecture: ProShop ERP includes over 30 modules, allowing businesses to start with the modules they need and add more as their business evolves. This modular approach ensures that the system can be tailored to specific operational requirements.

2. Industry-Specific Solutions: ProShop is built specifically for manufacturing environments, particularly for machine shops, fab shops, and assembly-based manufacturers. This focus ensures that the software addresses the unique challenges and requirements of these industries.

3. User Feedback and Customization: ProShop is responsive to user feedback and is willing to make changes to meet the specific needs of their clients. This includes adjustments and enhancements based on customer requirements.

4. No Need for Extensive Customization: Many users have reported that ProShop ERP meets their needs out of the box, reducing the need for extensive customization. The software's design, which integrates ERP, MES, and QMS functionalities, often eliminates the need for additional systems.

1. User-Based Pricing: The pricing starts at $7,800 per year, which includes all maintenance, support, and updates. The cost is based on the number of users, with different tiers for shop users, office users, and executive/admin users.

2. Subscription and Purchase Options: ProShop offers both subscription and purchase options. The subscription model includes all updates and support, while the purchase model includes support and updates for the first year, with optional maintenance fees in subsequent years.

3. No Separate Maintenance Costs for Subscriptions: For subscription users, there are no separate maintenance costs, as these are included in the annual fee.

4. Scalability: ProShop allows businesses to add users as needed, ensuring that the system can grow with the business without incurring significant additional costs

Training Options:

• In-Person Training: On-site training sessions to help users get hands-on experience with the system.

• Live Online Training: Remote training sessions conducted via webinars and live online meetings.

• Video Tutorials: A library of video tutorials covering various aspects of the software.

• Webinars: Regular webinars to provide ongoing training and updates on new features.

Support Services:

• Phone Support: Direct phone support for immediate assistance.

• Email Support: Email support for non-urgent queries.

• Knowledge Base: An extensive knowledge base with FAQs, documentation, and guides.

• 24/7 Emergency Support: Round-the-clock support for critical issues.

Customer-Focused Approach:

ProShop is known for its customer-centric approach, providing personalized support and ensuring that clients can maximize the benefits of the software. This includes dedicated trainers during the implementation phase and ongoing support to address any issues that arise

1. ProShop SAFE: This is a secure, cloud-based file management system designed to ensure data security compliance with standards such as NIST 800-171, ITAR, and CMMC Level 2. ProShop SAFE ensures that only authorized users have access to specific files and folders, managed through unified credentials and authentication of the ProShop login.

2. Controlled Unclassified Information (CUI) Management: ProShop SAFE limits the CUI footprint within a company, making compliance easier and less costly. It ensures that files are stored securely and can be accessed and manipulated within the secure cloud file store without being downloaded to the client device. This limits the risk of unauthorized access and simplifies compliance with CMMC and ITAR requirements.

3. Encryption: ProShop SAFE uses managed encrypted file stores (end-to-end and at rest) to protect sensitive data. This ensures that data is secure both during transmission and while stored.

4. User-Definable File Security Access Groups (FSAG): These groups enable security administrators to define permissions for all folders and files within the file store, providing read/write/delete or forbidden access to any configuration of approved folders, subfolders, and files.

5. Two-Factor Authentication (2FA): ProShop employs 2FA for additional security, ensuring that only authenticated users can access sensitive data.

6. Compliance with Multiple Standards: Beyond CMMC and ITAR, ProShop SAFE also facilitates compliance with other standards such as HIPAA, SOC, GDPR, and ISO-2700X, ensuring comprehensive data security across various regulatory frameworks.

1. Regular Updates: ProShop ERP provides frequent updates to its software. These updates are included in the subscription model, ensuring that users always have access to the most current version of the software without incurring additional costs.

2. Automatic Access to Latest Features: Users have immediate access to new features and improvements as soon as they are released. This ensures that businesses can continuously benefit from the latest advancements in the software.

3. Seamless Management: The updates are managed seamlessly, minimizing disruption to the users' operations. This means that updates are typically rolled out in a way that does not interfere with the day-to-day activities of the business.

4. Support and Maintenance: For subscription users, support and maintenance are included, which covers the updates. For those who opt for the purchase model, support and updates are included in the first year, with optional maintenance fees in subsequent years to continue receiving updates and support.

Data Ownership:

• Client Ownership: ProShop's policy states that clients retain full ownership of their data. This means that all data generated and stored within the ProShop ERP system belongs to the client, not to ProShop or any third parties.

Data Portability:

• Facilitation of Data Export: ProShop is designed to facilitate easy data export and migration. This ensures that clients can move their data to other systems if needed. The system allows for the export of data in various formats, making it straightforward for clients to transfer their data.

• Right to Data Portability: Clients have the right to request and receive a portable copy of their data. This right ensures that clients can obtain their data in a structured, commonly used, and machine-readable format, which can be transferred to another system or service.

Privacy and Security:

• Data Protection: ProShop employs robust security measures to protect client data, including encryption and compliance with various data protection standards. This ensures that data is secure both during storage and transmission.

• Retention and Deletion: ProShop retains personal information for the duration of the business relationship and deletes it upon termination, except for data required to be kept by law. This policy ensures that clients' data is not retained longer than necessary.

1. Modular Architecture: ProShop ERP's modular design allows businesses to start with the modules they need and add more as their business evolves. This flexibility ensures that the system can grow with the business without requiring a complete overhaul.

2. User-Based Pricing: The pricing model is based on the number of user seats, categorized into shop users, office users, and executive/admin users. This allows businesses to add or remove users as needed, ensuring that they only pay for what they use.

3. Subscription and Purchase Options: ProShop offers both subscription and purchase options. With the subscription model, clients can adjust the number of user seats annually, providing flexibility to scale up or down. The purchase model allows clients to own the user seats outright, with optional maintenance for continued support and updates.

1. Contract Term: The minimum contract term is 12 months, and it is paid annually.

2. Renewal: At the end of the subscription period, clients have the option to renew or cancel their contract. This provides flexibility for businesses to continue using the software or opt-out if their needs change.

3. Cancellation: Clients can cancel their subscription at the end of the contract term without incurring additional fees. However, if a client wishes to cancel before the end of the term, they may be subject to early termination fees, depending on the specific terms outlined in their contract.

4. Maintenance and Support: For subscription users, maintenance and support are included in the annual fee. For purchase users, support and updates are included in the first year, with optional maintenance fees in subsequent years to continue receiving updates and support.

1. ISO 9000: ProShop ERP supports compliance with ISO 9000 standards, which are essential for quality management systems in manufacturing.

2. AS9100: The software is designed to help businesses comply with AS9100 standards, which are critical for aerospace manufacturing.

3. CMMC (Cybersecurity Maturity Model Certification): ProShop ERP includes features to ensure compliance with CMMC standards, which are required for defense contractors handling Controlled Unclassified Information (CUI).

4. ITAR (International Traffic in Arms Regulations): ProShop ERP helps businesses comply with ITAR regulations, which control the export and import of defense-related articles and services.

5. HIPAA: The software also supports compliance with HIPAA standards, which are essential for protecting sensitive patient data in the healthcare industry.

6. SOC (System and Organization Controls): ProShop ERP meets SOC standards, which are crucial for managing and protecting data in service organizations.

7. GDPR (General Data Protection Regulation): The software ensures compliance with GDPR, which is necessary for protecting personal data and privacy in the European Union.

8. ISO-2700X: ProShop ERP supports compliance with ISO-2700X standards, which are important for information security management systems.