RentSense

RentSense, developed by Mobysoft, is an advanced, AI-powered rent arrears and income collection platform tailored for social housing providers. Its primary mission is to help organizations reduce arrears, protect revenue, and improve tenant outcomes by transforming the way income collection operations are managed. The software leverages dynamic analytics and intelligent automation to move housing providers from reactive to proactive service delivery, addressing the unique regulatory and financial pressures faced by the sector. RentSense uses prediction methods in which tenants are at risk of falling into arrears. By analyzing rent payment patterns and customer behaviors in real-time, the platform identifies trends and irregularities, enabling early intervention through accurate and timely prioritization reports. This predictive capability allows housing officers to focus their efforts on the most critical cases, rather than being overwhelmed by large caseloads or routine administrative tasks. The result is a significant reduction in both current and former tenant arrears, as evidenced by measurable declines in arrears levels among RentSense users compared to organizations using other solutions. RentSense automates routine tasks and workflows associated with rent arrears management. This automation not only reduces the administrative workload for income teams but also ensures that interventions are timely and targeted. The platform’s easy-to-use dashboard provides housing officers with clear visibility into arrears cases, allowing them to track progress and review individual cases without the need for extensive technical training. This user-friendly approach is designed to empower staff at all levels, from frontline officers to management, to make informed decisions and take effective action. The impact of RentSense is demonstrated by its users’ performance. Between 2020 and 2024, organizations using RentSense saw their current and former tenant arrears levels fall, while non-users experienced increases. The platform’s ability to deliver a substantial return on investment is further supported by testimonials from high-performing organizations that have achieved record-low arrears rates, even during challenging periods such as the pandemic.

RentSense stands out in the social housing sector for its sophisticated use of AI and predictive analytics. Unlike traditional arrears management tools that rely on manual data entry and reactive processes, RentSense analyzes real-time rent payment patterns and tenant behaviors to accurately forecast which tenants are most at risk of falling into arrears. This enables housing officers to intervene early, prioritize cases with the highest risk, and focus resources where they will have the greatest impact. The platform’s intelligent algorithms continuously learn and adapt, ensuring that prioritization remains accurate even as tenant circumstances and economic conditions change. A key differentiator for RentSense is its ability to automate routine and repetitive tasks associated with arrears management. The platform generates actionable, prioritized worklists for housing officers, eliminating the need for manual case sorting and reducing administrative workload. Modules such as Automated Arrears Prevention (AAP) and Assisted Automation allow for automated tenant contact and follow-up, further streamlining operations. This automation not only saves staff time but also ensures that no critical cases are overlooked, leading to more consistent and effective arrears collection.

• Small Businesses (1-99)
• Mid Market (100-500)
• Enterprise (500+)