Retail & E-commerce Call Center Software Features

Features

• Connect Aircall to your e-commerce platform
• Reduce resolution time
• Track call activity
• Easy, remote-first solution
• Live Feed
• Call Monitoring
• Call Queuing
• Call Recording
• Call Routing
• Business Hours
• Interactive Voice Response

Supports

• Email
• Help Desk
• FAQs
• Forum
• Knowledge Base

Deployment

• Cloud, SaaS, Web-Based
• Desktop - Mac
• Desktop - Windows
• Desktop - Linux
• Desktop - Chromebook
• On-Premise - Windows
• On-Premise - Linux
• Mobile - Android
• Mobile - iPhone