Tekmetric

Tekmetric is a modern, cloud-based auto repair shop management software platform that has quickly distinguished itself as one of the leading solutions in the automotive service industry. Born out of firsthand shop owner experience, Tekmetric was founded in 2017 by Sunil Patel—an 11-year veteran of the auto repair business—who sought to develop a management tool tailored precisely to the real, everyday needs of shop owners, technicians, and front-desk staff. Today, Tekmetric has gained traction across North America, supporting independent repair shops and multi-location enterprises with a comprehensive suite of digital tools to simplify business processes and elevate customer experiences. Tekmetric’s digital vehicle inspection (DVI) tool is a hallmark feature, enabling technicians to perform detailed inspections, attach photos and videos, and build comprehensive digital reports. These reports can be shared instantly with customers, giving them a transparent understanding of their vehicle’s condition and the recommended services. This approach not only boosts approval rates for additional repairs but fosters greater trust and engagement from customers. Alongside DVI, Tekmetric’s estimate building and job-tracking systems streamline repair processes, reduce bottlenecks, and allow staff to keep customers updated every step of the way. Inventory management in Tekmetric is equally robust, allowing shops to track parts usage, set reorder thresholds, and automatically adjust inventory as repair orders progress. The software simplifies ordering and receiving, integrates with a vast list of suppliers, and lets shops manage even complex tire inventory scenarios with ease. For multi-location businesses, Tekmetric offers consolidated and location-specific inventory and reporting, so operators always have a clear overview of their entire operation. Payments and financial oversight are another area where Tekmetric excels. The platform offers integrated payment solutions—making it easy for customers to pay in-store or online, while reducing checkout friction for the shop. With customizable reporting and dashboards, managers can analyze revenue, expenses, technician productivity, and service trends to make informed, strategic decisions. Unique to Tekmetric is its extensive suite of over 70 integrations, ranging from accounting and marketing to payment processors and diagnostic tools, allowing each business to tailor workflows to its unique needs without sacrificing usability. Tekmetric’s CRM and marketing features help shops build lasting customer relationships. Automated reminders, follow-up messages, and personalized marketing campaigns ensure timely communication throughout the customer journey, increasing repeat business and maximizing lifetime value. The platform offers multi-shop management as well, so owners of growing operations can standardize processes across locations, monitor employee performance, and identify opportunities for improvement from a single screen.

The foundation of Tekmetric's competitive advantage in the auto repair shop management software market is its conception and development by a former shop owner, who made sure that every feature was based on real-world business issues and everyday reality. Because of this deep knowledge, the solution is incredibly user-friendly, reliable, and tailored to the requirements of contemporary independent and multi-location auto repair firms. Customer support is another critical advantage. Tekmetric offers U.S.-based support across phone, chat, and email, and is recognized for its reliable uptime and fast, knowledgeable service. Many users note significantly higher satisfaction with customer care compared to legacy shop management systems. The transparency and trust fostered by digital vehicle inspections—complete with photos and videos—set a new benchmark for communication and customer experience, often leading to increased trust and higher work approval rates. Tekmetric’s continuous evolution, responsive product updates, and active engagement with its user community ensure it remains ahead of emerging workplace challenges and technological shifts. Ultimately, Tekmetric delivers a blend of industry wisdom, technical innovation, and genuine partner support—making it the clear choice for forward-thinking auto shops wanting to grow with confidence in a competitive digital age.

• Small Businesses (1-99)
• Mid Market (100-500)
• Enterprise (500+)