Security: ZDiscovery is praised for its robust security measures, ensuring that sensitive data is well-protected
Reporting: Users value the detailed and customizable reporting options, which help them track legal holds and other eDiscovery activities effectively
Automation: Features like auto-reminders for custodians and automated legal hold notices help streamline workflows and reduce manual effort
Customer Support: The platform is backed by responsive and knowledgeable customer support, which users find very helpful for training and resolving issues
Ease of Use: Many users appreciate ZDiscovery’s intuitive interface, which makes it easy to set up and monitor legal holds and other eDiscovery processes
Best Practices Examples: Users have expressed a desire for more examples of best practices and use cases to help speed up adoption and maximize the software’s usefulness
Font Issues: A minor issue reported by some users is inconsistency in font sizes within the software, which can be distracting
Report Delays: Occasionally, automated reports can be delayed via email, which can be inconvenient for users who rely on timely updates
Offline Tracking: There are mentions of the need for offline selection and tracking of targeted data collections, which can be cumbersome
Data Volume Handling: Some users have noted that the platform can struggle with large volumes of data, particularly in the middle stages of the eDiscovery process
