Feedbackly

Feedbackly is a customer experience management platform that helps businesses collect and analyze customer feedback through multichannel methods, including SMS, email, QR codes, and web popups. It offers a wide variety of question types, ready-made survey templates, multilingual surveys, automated distribution, behavioral targeting, and an easy-to-use drag-and-drop survey creator. Feedbackly integrates with CRM, marketing, support, or BI software, provides real-time alerts and notifications, customizable dashboards, customer journey analytics, root-cause analysis, and AI-powered open text analysis. This allows businesses to understand the reasons behind customer churn or success and improve their overall customer experience.