i2x is a comprehensive call center software designed primarily for startups and SMEs. It offers a range of features including blended call center capabilities, outbound call center functionalities, interactive voice response (IVR), call recording, and call logging. The platform also provides real-time speech recognition, analysis, and coaching, which supports agents during live calls by offering immediate feedback and guidance. This real-time coaching is designed to improve the quality and efficiency of customer interactions significantly. Additionally, i2x supports both inbound and outbound calls and offers extensive post-call analytics and automated reporting to help businesses continuously improve their customer service operations.
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Call RecordingReal-time speech recognitionInstant call transcriptionGDPR-compliant anonymization processComprehensive call analysisReal-time support for agentsDigital real-time coachPost-call analyticsAutomated reportsQuality analysisPerformance analysisLive agent support during callsIncreased coaching efficiencyImproved customer communication qualityEnhanced customer communication speedAgent confidence boostingImmediate feedback for agentsFaster agent onboardingTargeted training recommendationsShortened customer service training periodsIncreased conversion ratesImproved employee retentionContinuous agent supportLive feedback during callsTranscription of all callsPerformance metrics trackingCall quality evaluationAutomated reportingReal-time conversation insightsTraining and coaching recommendationsUmsatzsteigerung (revenue increase) potential up to 70%EmailHelp DeskFAQsCloud, SaaS, Web-BasedDesktop - WindowsMobile - Android
i2x
By i2x.ai
