i2x
By i2x.ai
i2x is an innovative AI-powered solution designed to revolutionize telephone conversations in real-time. The product's core functionality revolves around three key features: real-time speech recognition, comprehensive call analysis, and real-time support. Using a GDPR-compliant anonymization process, i2x records and transcribes all calls, providing instant transcripts. This allows for immediate access to conversation content, enabling quick review and analysis of customer interactions. The system offers extensive quality and performance analysis for all calls, with immediate post-call analytics and automated reports. This comprehensive analysis helps businesses gain valuable insights into their customer communications, identify areas for improvement, and track performance metrics over time. The automated reporting feature saves time and ensures consistent evaluation of call quality and agent performance across the organization.
i2x's solution offers benefits across all levels of an organization, from agents to team leads and managers. For agents, the platform boosts confidence through immediate feedback. Team leads benefit from faster agent onboarding and targeted training recommendations. Managers see significant reductions in customer service training periods while experiencing increased conversion rates and improved employee retention. This holistic approach to improving communication and performance throughout the organization sets i2x apart from competitors that may focus on only one aspect of call management or analysis. By offering a comprehensive solution that addresses the needs of various stakeholders, i2x provides a unique value proposition in the market of AI-powered communication tools.
Seller
i2x.ai
HQ Location
Berlin, Germany
Company Website
https://i2x.ai/
Contact
+49 72621316
Year Founded
2017
Call Recording
Real-time speech recognition
Instant call transcription
GDPR-compliant anonymization process
Comprehensive call analysis
Real-time support for agents
Digital real-time coach
Post-call analytics
German
English
Where in GCC does i2x have offices?
Saudi Arabia
Who are i2x customers in the Middle East?
i2x partners with financial institutions, fintechs, and governments in the Middle East. Specific customers include Majid Al Futtaim Finance (MAF)/Najm, which has implemented Apple Pay® for Najm Prepaid cardholders in the region.
What is i2x local address?
Not available.
Is i2x platform available in Arabic?
Not available.
Does i2x platform use AI? And where?
i2x platform uses artificial intelligence (AI) extensively. The AI capabilities are integrated into various aspects of the platform to enhance speech recognition, real-time coaching, and conversation analysis.
Where Does i2x Use AI?
Speech Recognition: i2x employs AI for real-time speech recognition, which transcribes phone calls as they happen. This feature is crucial for providing immediate feedback and analysis during conversations.
Real-Time Coaching: The platform uses AI to offer real-time coaching to agents during live calls. This involves providing instant feedback, suggestions, and guidance to improve the quality of customer interactions.
Conversation Analysis: AI is used to analyze transcribed conversations to identify key metrics such as desired/undesired phrases, speech ratios, and emotional tone. This analysis helps in generating insights and performance metrics that can be used for training and quality assurance.
Post-Call Analytics: After calls are completed, AI is used to perform detailed post-call analysis and generate automated reports. This helps businesses to continuously monitor and improve their customer service operations.
What AI does i2x use? ChatGPT, etc.?
Proprietary Speech Recognition System: i2x has built its own speech recognition system from scratch, which can be customized for specific industry requirements and vocabularies.
Is i2x a web3 company?
No.
Is there any web3 components?
No.
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