Users generally find Infogram's customer support responsive and helpful, with multiple support channels available, including phone, online chat, and a comprehensive knowledge base.
Infogram's various export options, including PDF, JPG, GIF, and HTML, make it easy to share visualizations across different platforms. The ability to embed content directly into websites and social media is also appreciated.
The real-time data update feature, which integrates with live data sources like Google Sheets and Excel, is praised for keeping visualizations current and accurate.
Users highlight the platform's collaboration features, which allow multiple team members to work on projects simultaneously. This is particularly useful for businesses and educational settings.
The ability to customize templates with brand-specific elements like logos, colors, and fonts is highly valued by users looking to maintain brand consistency.
Infogram offers a vast library of tools, including over 35 chart types, 550+ maps, and numerous templates, which users find helpful for creating diverse and engaging visual content.
The platform is noted for its simplicity and accessibility, making it suitable for beginners and non-technical users.
Many users appreciate Infogram's intuitive drag-and-drop editor, which makes it easy to create professional-looking infographics, charts, and reports without needing advanced design skills.
A few users have mentioned that they would like more control over certain design elements and finer tweaking options for their visualizations. This is seen as a limitation compared to more advanced design tools.
As a web-based tool, Infogram requires a reliable internet connection. Some users find this dependency frustrating, especially in areas with unstable internet access.
While many users find value in Infogram's paid plans, some consider the pricing to be on the higher side, especially for occasional users or small businesses. The Pro plan, in particular, is noted as being somewhat expensive if not used regularly.
Some users feel that the free version of Infogram is too limited, particularly in terms of the number of projects and customization options available. The requirement to include the Infogram logo in all visualizations created with the free version is also a common complaint.
