Zonka Feedback

Zonka Feedback offers a wide array of features designed to streamline the feedback collection and analysis process. The platform supports multiple feedback channels, including tablets, kiosks, emails, SMS, and online surveys, making it versatile for various business needs. Users can create fully customizable surveys with options to add logos, change colors, and modify layouts to match their branding. The platform also includes pre-built templates and a form builder to facilitate the creation of surveys tailored to specific requirements. One of the standout features of Zonka Feedback is its real-time reporting and analytics capabilities. Businesses can access detailed reports on survey responses, CX metrics (NPS, CES, CSAT), and team performance. The platform provides various types of reports, such as survey snapshot reports, location insights reports, and text analytics reports, which help businesses identify trends and make data-driven decisions. Additionally, Zonka Feedback allows users to filter responses, add tags, create tasks, and manage contacts, ensuring a comprehensive approach to feedback management. Zonka Feedback also supports advanced integrations and automation. The platform can be integrated with popular tools like Salesforce, HubSpot, and Zendesk, enabling seamless data synchronization and workflow automation. Users can set up automatic email triggers, schedule reports, and use APIs and webhooks for deeper integrations. These features help businesses automate their feedback processes and ensure timely actions based on customer and employee feedback.