Zonka Feedback is a comprehensive customer feedback and survey software designed to help businesses gather, analyze, and act on customer insights effectively. The platform provides tools for creating and distributing surveys across multiple channels, enabling organizations to capture valuable feedback from customers, employees, and other stakeholders in real time. Zonka Feedback offers an intuitive survey builder that allows users to create customized surveys tailored to their specific needs. This includes a wide range of question types, branding options, and logic branching to ensure that surveys are engaging and relevant to respondents. The platform supports various distribution methods such as email, SMS, web links, and on-site kiosks, making it versatile for collecting feedback in different environments.
Zonka Feedback is also equipped with automation features that streamline the feedback management process. Users can set up automated alerts and notifications based on specific triggers, ensuring that critical feedback is addressed promptly. This proactive approach helps businesses enhance their customer experience by responding quickly to issues or opportunities identified through feedback. Zonka Feedback stands out as a robust solution for businesses looking to improve their customer experience through effective feedback management. Its user-friendly interface, powerful analytics, and integration capabilities make it a valuable tool for organizations aiming to leverage customer insights for strategic decision-making.
Seller
Zonka Feedback
HQ Location
Gurugram, Haryana
Company Website
http://www.zonkafeedback.com
Contact
+91 9999849771
Year Founded
2014
Customer Experience Management
Guest Feedback Management
On Premise Feedback
Guest Issue Redressal
Staff Performance Management
Feedback Management
Customizable Branding
CES Survey Structure
$ 49
Per User Per Month
$ 99
Per User Per Month
$ 199
Per User Per Month
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How is Zonka Feedback in terms of value for money?
for my 10000 people companyHow is Zonka Feedback in terms of ease of use?
for my 10000 people companyEnglish
Hindi
Arabic
Zonka Feedback has an office in Dubai, United Arab Emirates. This is evident from their collaboration with Damas Jewellery, a leading jeweler in the Middle East headquartered in Dubai, which uses Zonka Feedback's platform to capture customer feedback across multiple locations.
Zonka Feedback serves several prominent customers in the Middle East. Notable clients include Damas Jewellery, which uses the platform to enhance customer experiences across its 300 stores in the GCC. Additionally, Jones the Grocer, a cafe chain in Dubai, uses Zonka Feedback at its 8 locations to gather customer and employee feedback. These examples highlight Zonka Feedback's presence and utilization in the Middle Eastern market.
Zonka Feedback's local address is LG 006 DLF, GRAND MALL, Mehrauli-Gurgaon Rd, A Block, DLF Phase 1, Sector 28, Gurugram, Sikanderpur Ghosi, Haryana 122002, India. While this address is in India, it is important to note that they have a significant operational presence in the Middle East, particularly in Dubai, UAE.
Yes
Does Zonka Feedback Platform Use AI?
Yes, Zonka Feedback utilizes AI in its platform to enhance customer feedback management. The integration of AI technology allows the platform to automate the analysis of customer feedback, providing businesses with powerful tools to understand customer sentiments and preferences better. This use of AI helps in improving customer satisfaction and loyalty by enabling more accurate and timely responses to feedback.
What AI Does Zonka Feedback Use?
Zonka Feedback employs various AI technologies to optimize its feedback management system. The platform leverages natural language processing (NLP) to understand and analyze human language in feedback responses. This includes sentiment analysis tools that detect emotions or attitudes conveyed in comments or reviews. Additionally, Zonka Feedback uses AI-powered chatbots and conversational AI to simulate human interactions, providing personalized responses to customer feedback.
Is Zonka Feedback a web 3 company?
No
Are there any web 3 components?
No
Zonka Feedback
By Zonka Feedback
